Overview
We want you to be happy with what you ordered. This policy covers returns, replacements, and refunds for orders placed on Cooknology.
Refund and replacement requests are accepted within 30 days of delivery, for the following reasons only:
- The item arrived damaged or defective
- You received the wrong item
- The item never arrived (lost in transit)
We are not able to offer refunds or exchanges for a change of mind, ordering the wrong size/color when a correct option was available, or simply not liking a correctly-shipped, correctly-described item.
How it works
For most items, you will not need to physically mail anything back to us. Once you contact us and we’ve confirmed the issue, we will send a replacement or process your refund directly — this keeps costs down for everyone and gets you a resolution faster.
To request a refund or replacement:
- Email us at mario.dimitrov669@gmail.com with your order number.
- Include a photo or short video showing the damage, defect, or wrong item received.
- We’ll review and get back to you within 2 business days with a replacement or refund.
Refunds are issued to your original payment method and may take several business days to appear, depending on your bank or card provider.
Non-returnable items
Items that arrive as described and undamaged are not eligible for return once used. Gift cards, if offered, are non-refundable.
Need help?
Contact us at mario.dimitrov669@gmail.com for anything related to an order, refund, or replacement.